Paths to becoming a crisis intervention counselor typically follow a variation of these 6 steps, but some steps may not be necessary depending on your circumstances. See a detailed explanation of each step below.

Crisis intervention counselors help those who have experienced trauma navigate what they’re feeling and use coping methods to stay safe and maintain positive mental health. According to the American Institute of Health Care Professionals, there are many causes of crisis, including national disasters, shootings and violence, post-traumatic stress disorder (PTSD), rape, child abuse, sexual abuse, community crisis, substance abuse, unemployment, terminal illness and developmental crisis.

Stressful, jarring events like these can lead those who experience them to harm themselves or others, experience prolonged mental health issues, or experience suicidal ideation. Crisis counselors help victims cope after events like these and refer them to services, if necessary.

Crisis counselors help people preserve their mental health. According to the National Alliance on Mental Illness, suicide is the second-leading cause of death among people ages 10–34. One in 20 American adults will experience serious mental illness in any given year, while 1 in 5 will experience mental illness.

People who have a passion for helping others and want to improve the mental health of individuals and communities experiencing crises can learn how to become crisis counselors.

The first step to becoming a crisis counselor is to earn a bachelor’s degree. Students may save time going to school when they focus their bachelor’s degree studies in a counseling-related field, like psychology, social work or sociology. However, a bachelor’s degree in a field that’s not related to mental health can still lead to a career in counseling.

Some accredited master’s in counseling programs accept students with a bachelor’s degree in an unrelated field, as long as they complete certain prerequisite classes. No matter what type of education you have or what type of field you’re working in, there are paths to becoming a crisis counselor at any stage of life.

Although not required, a master’s degree is an alternative for becoming a licensed crisis counselor for those who have not earned a bachelor’s degree in psychology, human services, or other health-related fields. In a master’s program in clinical mental health counseling, students learn to meet the mental, behavioral, and emotional needs of diverse populations through crisis management techniques.

Master’s degree in counseling programs also teach students techniques in assessment, treatment planning, psychotherapy, and therapeutic support.

A master’s degree in counseling and supervised practicum, which prepares students for licensure and certification after graduation. In conjunction with live discussions and class coursework, students complete a certain number of clinical counseling hours under the supervision of a licensed/certified counselor.

Crisis and trauma counseling certification requirements vary by state and employer. While some entry-level and administrative crisis counseling positions do not require licensure, most counseling fields do, and counselors must be licensed and/or certified to accept insurance payments.

To get licensed, a background check and references are usually required, along with a state-recognized counselor exam. The National Board for Certified Counselors provides the exams, which include the National Counselor Examination for Licensure and Certification (NCE) and the National Clinical Mental Health Counselor Examination (NCMHCE).

The employer you want to work for may require additional crisis counselor certifications. Certifications demonstrate expanded knowledge and competency in crisis counseling, which can be helpful for job seekers and those looking to advance their careers.

One crisis counseling specialized certification is the Crisis Intervention Counseling Certification, offered by the American Institute of Health Care Professionals, Inc. The certification enables those who hold it to add the credential CIC-CSp after their name, which stands for Crisis Intervention Counselor—Certified Specialist.

Continuing education and recertification may also be required. Numerous counseling associations require continuing education units to maintain status.

The CIC-CSp certification, for example, requires 50 or more hours of continuing education over the four-year certification period.

Crisis intervention is an immediate response to mental, behavioral, emotional, or physical trauma. A crisis counselor helps someone who is not able to cope with an extremely distressing situation on their own. The counselor intervenes quickly to keep the person safe and prevent further distress, self-harm, harm to others, long-term depression, or suicide.

A crisis intervention counselor tries to lower the tension surrounding the event and decrease its immediate impact. The crisis counselor helps the distressed individual move toward a more normalized state of functioning by providing tools, resources, and solutions the client can access right away to cope. Sometimes, the crisis counselor provides a referral to longer-term care for ongoing mental health treatment.

According to SAMHSA’s Model Definitions for Behavioral Health Emergency, Crisis, and Crisis-Related Services (2025), a behavioral health crisis is a situation in which a person’s symptoms, behaviors, or circumstances create a level of distress or danger that requires an immediate response, one that exceeds what the individual or their existing supports can manage on their own.

While many mental health challenges can be worked through with existing coping skills and personal resources, a crisis is different: the situation has escalated beyond that threshold. Without intervention, the effects can include worsening psychiatric symptoms, increased risk of self-harm or harm to others, acute stress disorder, and, in some cases, post-traumatic stress disorder (PTSD).

A crisis counselor helps people who are in distress. According to the American Counseling Association, a crisis counselor provides short-term support to help an individual regain a sense of control after a crisis event (PDF, 98 KB), helping someone one to three times. As crisis counselors help individuals, they provide resources for long-term care if needed.

The people a crisis counselor helps might have just experienced a dangerous event, such as a terrorist attack or an environmental disaster. They might think about hurting themselves or others due to emotional distress, perhaps from an event long ago—for example, a veteran or someone who has PTSD.

Crisis counselors are employed by a variety of organizations, including:

They might have offices where they see most of their clients. Or, they might work for mobile crisis teams deployed to offer on-site counseling, such as after a mass shooting or in a community that has experienced a natural disaster.

Crisis counselors need to understand the typical events and trauma that follow critical incidents and offer appropriate resources to the people they work with.

Some crisis counselors work with specific populations, such as veterans or mothers and children. Others specialize in certain types of crises, such as sudden death.

A crisis counselor can provide services similar to those of a grief counselor, but the key distinguishing factor is the time frame. A crisis counselor may refer individuals to ongoing services, like grief counseling. A grief counselor may work long-term with a client, helping them navigate the five stages of grief at their own pace.

Typically, licensing and certification to become a crisis counselor requires a bachelor’s degree in a mental health field or a master’s in counseling or a related field. Some state licensing programs require the program to be recognized by CACREP, the Council for Accreditation of Counseling and Related Educational Programs.

To earn a CACREP-accredited master’s degree in counseling, the student must complete a number of clinical supervision hours, practicing counseling in a clinical setting under the guidance of a certified/licensed counselor.

Licensure will typically require a background check, references and a passing score on a state-recognized counselor exam. State counseling licensure requirements will vary.

The career and salary outlook for crisis intervention specialists depends on a variety of factors, including the job’s location, the counselor’s education and certifications, and the organization that employs them.

According to the U.S. Department of Labor’s Occupational Outlook Handbook: Substance Abuse, Behavioral Disorder, and Mental Health Counselors, published by the Bureau of Labor Statistics, demand for mental health and substance abuse counselors is expected to increase by 17% between 2024 and 2034, outpacing the average for all occupations. The BLS reports the 2024 median salary for these counseling professions was $59,190. The top 10% earned more than $98,210, and the bottom 10% earned, on average, $39,090. 

Many mental health counselors work with clients who have experienced trauma or a difficult situation. The clients may not be in a crisis, but they require services to help them maintain positive mental health.

For those interested in other types of careers in counseling, specialties include:

The requirements for becoming a counselor across various specialties are similar. Typically, they include a master’s degree in counseling, completion of clinical fieldwork, licensure and/or certification, and continued learning to maintain licensure and/or certification.

The work of a crisis intervention counselor can be rewarding. Crisis counselors provide valuable help to those in need, facing tough, sometimes terrifying situations.

For those interested in providing life-changing services such as crisis counseling, a master’s in counseling can be the start of a fulfilling career journey. Online master’s in counseling programs make it convenient to study on a flexible schedule, from anywhere in the world.

Information last updated: March 2026